Patient-First Front Desk Concierge | Medical Office Support

ZGAAP-Tennessee Urology Associates PLLC; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance program

Corporate discounts

Paid time off

Job summary

Tennessee Urology in Knoxville seeks a Front Desk Receptionist to deliver exceptional patient service and support for the office team. You will manage check-in/check-out, scheduling, and basic billing tasks while maintaining HIPAA standards.

The role requires a high school diploma, 2+ years of front-office experience, and strong communication skills. Travel to other sites within the region may be required. The practice offers competitive benefits and growth opportunities.

Qualifications

• Front desk experience in a medical setting preferred.
• Excellent customer service and communication skills.
• Ability to handle HIPAA compliance and patient privacy.

Responsibilities

• Greet patients and visitors, provide friendly front-desk service.
• Schedule appointments and coordinate tests as directed by physicians.
• Collect co-pays and balance information; update billing batches.
• Verify patient demographics and enter data into Practice Management/EHR.
• Assist with referrals, scans, and document management.
• Travel to other sites within a reasonable geographic region as needed.

Skills

Customer service

Attention to detail

Medical terminology

HIPAA compliance

Typing 40 WPM

Education

High School Diploma or GED

Tools

Ntierprise EMR

Practice Management System

Job description

Tennessee Urology in Knoxville seeks a Front Desk Receptionist to deliver exceptional patient service and support for the office team. You will manage check-in/check-out, scheduling, and basic billing tasks while maintaining HIPAA standards.

The role requires a high school diploma, 2+ years of front-office experience, and strong communication skills. Travel to other sites within the region may be required. The practice offers competitive benefits and growth opportunities.