Front Desk Receptionist

TNUA Tennessee Urology Associates PLCC; Powell (TN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

Employee assistance program

Corporate discounts

Paid time off

Job summary

Tennessee Urology is seeking a detail-oriented Front Office Coordinator to join our Knoxville region team. You will manage patient intake, scheduling, and paperwork while maintaining a warm, professional, and compliant front desk presence.

Ideal candidates have at least two years of medical front desk experience, strong communication skills, and familiarity with Practice Management and EHR systems. Travel to other sites may be required.

Qualifications

• Two years front office experience, preferably in a medical setting.
• Excellent customer service and communication skills.
• Proficient with medical terminology and coding basics (ICD/CPT).
• Comfortable using Practice Management and EHR systems.
• Able to safeguard patient privacy and HIPAA compliance.

Responsibilities

• Create a positive first impression and provide a caring, professional front-desk presence.
• Schedule appointments and assist with prescribed tests and physician-directed testing.
• Gather and organize patient paperwork for daily appointments.
• Collect co-pays and balances at check-in and input into Practice Management.
• Enter patient demographics and clinical information into Practice Management and EHR.
• Scan insurance cards and IDs; verify referrals and attach to appointments.
• Reconcile daily payment batches and report to Site Manager.
• Schedule follow-up procedures and coordinate ASC visits as needed.
• Assist patients with Phreesia registration.
• Occasionally travel to other sites within a reasonable geographic region.

Skills

Front desk experience

Customer service

HIPAA compliance

Medical terminology

Communication skills

Education

High School Diploma or GED

Tools

Practice Management

EHR

Ntierprise

Job description

Why Join Us? At Tennessee Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve. We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Tennessee Urology, you'll find more than a job, you'll find a rewarding career with purpose.

Job Description

• To create a positive and professional first impression of the practice and to show the patients a \"we care\" attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day's appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Key Competencies

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.

Travel

• Ability to travel to other sites as necessary.

Compensation

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Tennessee Urology is a leading urology practice, delivering comprehensive, patient-centered care across the Knoxville region. Guided by a commitment to innovation, clinical excellence, and compassion, our team is dedicated to improving the lives of those we serve. Join us and discover a rewarding career where you can grow professionally, make a lasting impact, and help shape the future of urologic care.