Imaging Front Desk: Welcoming Scheduler & Payments Pro

OneOncology; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Tennessee Urology in Knoxville is seeking a friendly Imaging Front Desk Receptionist to deliver exceptional patient service and provide essential administrative support for the imaging department. You will schedule in-house imaging (PET/CT), prepare documents, collect payments, and ensure accurate data entry in the EHR and Practice Management systems.

The role requires a High School Diploma and 2 years front office experience in a medical setting.

Qualifications

• High School Diploma or GED required.
• Minimum two years front office experience, preferably in a medical or imaging setting.
• 1-2 years of customer service experience required.

Responsibilities

• Create a positive and professional first impression and ensure patients experience a welcoming, 'we care' environment.
• Schedule in-house imaging appointments (e.g. PET and CT) and coordinate any required patient prep instructions.
• Ensure all required patient paperwork and imaging orders are compiled and ready for each day's appointments.
• Collect co-pays, deductibles, and outstanding balances at check-in and enter payments into the daily batch within the Practice Management system.
• Review, verify, and enter patient demographics, insurance information, and clinical data into the EHR and Practice Management systems.
• Scan patient identification and insurance cards into the EMR system accurately.
• Confirm that all necessary referrals, prior authorizations, and imaging orders are obtained, scanned, and linked to the correct appointment.
• Reconcile payment batches daily and submit them to the Site Manager.
• Schedule follow-up imaging studies and coordinate any radiologist-directed procedures.
• Assist patients in completing digital registration or questionnaires (e.g., Phreesia or similar system).
• This job description is not intended to include all duties, responsibilities, or activities that may be required of the employee. Duties and responsibilities may change at any time with or without notice.

Skills

Excellent customer service

Attention to detail

Verbal and written communication

Typing speed 40 wpm

Education

High School Diploma or GED

Tools

EMR systems

Practice Management system

Phreesia

Job description

Tennessee Urology in Knoxville is seeking a friendly Imaging Front Desk Receptionist to deliver exceptional patient service and provide essential administrative support for the imaging department. You will schedule in-house imaging (PET/CT), prepare documents, collect payments, and ensure accurate data entry in the EHR and Practice Management systems.

The role requires a High School Diploma and 2 years front office experience in a medical setting.