Front Desk Receptionist

Tennessee Urology; Powell (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Tennessee Urology in Powell, TN is seeking a Front Desk Receptionist to provide superb patient and staff service and to support the office operations independently and with minimal supervision.

The role handles scheduling, intake, payments, documentation in Practice Management and EHR, verifies referrals, scans IDs, and coordinates travel to other sites within a reasonable geographic region; HIPAA compliance; strong customer service essential.

Qualifications

• Minimum High School Diploma or GED.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Responsibilities

• Create a positive and professional first impression of the practice.
• Schedule appointments and assist with scheduling tests per physician directions.
• Ensure all required patient paperwork is prepared for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into Practice Management.
• Enter patient demographics and clinical information into Practice Management and EHR.
• Scan driver’s license and insurance cards into Ntierprise.
• Obtain and attach referrals in the EMR for each appointment.
• Reconcile payment batches at day end and report to Site Manager.
• Coordinate follow-up procedures and local ASC cases.
• Assist patients with Phreesia registration.
• Travel to other sites within a reasonable geographic region.

Skills

Excellent customer service

Attention to detail

Strong communication

HIPAA compliance

Multitasking

Education

High School Diploma or GED

Tools

Practice Management software

EHR systems

Ntierprise

Phreesia registration

Job description

Why Join Us?

At Tennessee Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve.

We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Tennessee Urology, you'll find more than a job, you'll find a rewarding career with purpose.

Job Description

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Responsibilities

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Key Competencies

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.

Travel

• Ability to travel to other sites as necessary.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.