Patient Financial Services Specialist

Memorial Hospital West; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Memorial Hospital West is seeking a friendly Patient Financial Services Representative to greet patients and guarantors, verify their demographic and insurance information, and answer questions related to billing and eligibility. The role emphasizes accurate data collection, clear explanations of policies, and timely processing of consent forms and notices.

The incumbent will work in a hospital or medical office setting, interacting with patients at the workstation or bedside, and may schedule

Qualifications

• Experience delivering high-quality customer service in a healthcare or front-desk setting.
• Strong verbal and written communication to interact with patients and guarantors.
• Ability to explain insurance benefits and consent forms clearly and accurately.

Responsibilities

• Greet patients and guarantors and verify demographic, financial, and insurance information.
• Explain policies and obtain required signatures on consent forms and notices.
• Explain insurance benefits and determine correct filing order when multiple coverages apply.
• Interview patients to collect necessary information including ID and insurance details.
• Assist with scheduling walk-in appointments as needed.
• Collect out-of-pocket payments and provide accurate patient estimates; balance daily deposits.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

High School Diploma or Equivalent

Job description

Memorial Hospital West is seeking a friendly Patient Financial Services Representative to greet patients and guarantors, verify their demographic and insurance information, and answer questions related to billing and eligibility. The role emphasizes accurate data collection, clear explanations of policies, and timely processing of consent forms and notices.

The incumbent will work in a hospital or medical office setting, interacting with patients at the workstation or bedside, and may schedule