Patient Billing & Insurance Concierge

Memorial Healthcare System; Fort Lauderdale (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will gather demographic, financial, and insurance eligibility information and verify it for accuracy, ensuring required notices and consent forms are signed.

The role emphasizes clear communication, attention to detail, and a patient-centered approach to resolve questions and coordinate services.

Qualifications

• High School Diploma or Equivalent required.
• No experience required; 1 year in hospital, medical office, or customer service preferred.
• Excellent communication and interpersonal skills; ability to work under pressure.

Responsibilities

• Verifies insurance benefits and confirms active coverage.
• Explains policies and obtains signatures on forms and authorizations.
• Interviews patients to collect information and IDs at workstation or bedside.
• Schedules walk-in appointments when needed.
• Collects out-of-pocket amounts and provides patient estimates.
• Prepares and balances daily payment deposits.
• Assists with discharge tasks and referrals as needed.
• Provides exceptional customer service and guides patients to services.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will gather demographic, financial, and insurance eligibility information and verify it for accuracy, ensuring required notices and consent forms are signed.

The role emphasizes clear communication, attention to detail, and a patient-centered approach to resolve questions and coordinate services.