Patient Financial Services Navigator

Banner Health; Glendale (AZ); On-site; USD 22,000 - 32,000; Full time

Job summary

Banner Health’s New River Trails Family Practice in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative. You will coordinate patient flow, collect information, verify coverage, and assist patients with financial options to maximize reimbursement.

The role offers a patient-focused environment with opportunity to work with clinicians and staff, handling registrations, scheduling, and payment processing in a fast-paced clinic setting.

Qualifications

• High school diploma or GED, or equivalent experience.
• 1+ year in patient financial services, insurance, or related processes.
• Strong interpersonal, oral, and written communication skills.
• Proficient with common office software (word processing, spreadsheets, databases).

Responsibilities

• Register/check-in patients and collect signatures.
• Verify insurance benefits and obtain pre-certifications.
• Collect patient liability and explain financial policies.
• Enter payments and reconcile daily.
• Schedule visits and manage appointments.
• Provide excellent customer service and handle inquiries.

Skills

Data entry

Insurance verification

Customer service

Cash handling

Interpersonal communication

Education

High school diploma or GED

Tools

MS Office

Job description

Banner Health’s New River Trails Family Practice in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative. You will coordinate patient flow, collect information, verify coverage, and assist patients with financial options to maximize reimbursement.

The role offers a patient-focused environment with opportunity to work with clinicians and staff, handling registrations, scheduling, and payment processing in a fast-paced clinic setting.