Patient Financial Services Associate II

Washington University in St. Louis; Chesterfield (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Transit benefits

Tuition assistance

Job summary

Washington University in St. Louis is hiring for a role focused on patient financial counseling and insurance information intake in Chesterfield, MO. You will assist with registration, explain billing processes, and help patients access financial aid and referral forms.

The job emphasizes strong customer service, clear written and interpersonal communication, and collaboration with care teams to ensure accurate billing and smooth scheduling workflows.

Qualifications

• Basic Life Support certification required within one month of hire.
• No advanced degree required; HS diploma or equivalent acceptable.
• Experience with medical billing and third-party claims is expected.

Responsibilities

• Obtains insurance information from patients and counsels on financial assistance options.
• Registers new patients and assists with form completion.
• Explains billing processes to patients and staff; answers inquiries.
• Supports scheduling tasks and sends appointment reminders.

Skills

Customer Service

Written Communication

Interpersonal Communication

Interpersonal Relationships

Scheduling

Team Collaboration

Office Organization

Medical Billing

Insurance Knowledge

Education

High School Diploma or Equivalent

Tools

Epic EHR

Job description

Washington University in St. Louis is hiring for a role focused on patient financial counseling and insurance information intake in Chesterfield, MO. You will assist with registration, explain billing processes, and help patients access financial aid and referral forms.

The job emphasizes strong customer service, clear written and interpersonal communication, and collaboration with care teams to ensure accurate billing and smooth scheduling workflows.