Patient Financial Resolution Specialist

WVU Medicine; Weirton, Northern (WV, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

WVU Medicine in Weirton, WV seeks a Financial Counseling representative to interpret and apply WVUHS financial policies, explain patient liabilities, and secure financial resolution for accounts. Duties include interviewing patients, determining program eligibility, and guiding them through Medicaid and assistance programs.

The role requires strong communication, customer service, and knowledge of hospital billing practices.

Qualifications

• High school diploma or equivalent required.
• Two years of healthcare experience preferred.
• Ability to interpret financial policies and explain benefits to patients.

Responsibilities

• Interview patients to assess financial counseling needs and plan financial resolution.
• Explain estimated costs and self-pay portions to patients; explore payment options.
• Determine eligibility for Medicaid or programs and refer to assistance as needed.
• Educate patients on benefits, liability, and application processes for financial assistance.
• Maintain confidentiality and accuracy in documentation and billing systems.
• Follow up on accounts and manage denials and resolution efforts.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

Registration systems

Billing systems

Payer portals

Job description

WVU Medicine in Weirton, WV seeks a Financial Counseling representative to interpret and apply WVUHS financial policies, explain patient liabilities, and secure financial resolution for accounts. Duties include interviewing patients, determining program eligibility, and guiding them through Medicaid and assistance programs.

The role requires strong communication, customer service, and knowledge of hospital billing practices.