Patient Financial Navigator — Reimbursement & Benefits

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 46,000 - 66,000; Full time

Job summary

The University of California - Los Angeles Health is seeking a Financial Counselor to help patients navigate billing, verify demographics, and interpret insurance benefits. You will counsel patients, assess eligibility for charity, establish payment plans, and coordinate with care teams to ensure timely reimbursement.

Proficiency with Excel, Word, and Outlook is required, and bilingual English/Spanish is a plus.

Qualifications

• Experience with third-party payer relationships and health programs.
• Knowledge of HMOs, PPOs, and insurance contracting.
• Ability to adapt to changing registration procedures.
• Strong analytical and math skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Verifying accurate demographic and financial information.
• Reviewing and interpreting insurance benefits.
• Providing financial counseling and screening.
• Handling charity applications and credit assessments.
• Establishing financial arrangements and referrals for discharge/post hospital care.
• Collaborating with Patient Placement, Care Coordination, Social Services, and Patient Business Services.
• Writing concise reports and correspondence.
• Proficient in basic math and MS Office (Excel, Word, Outlook).

Skills

Bilingual English/Spanish

Communication

Decision making

Organization

MS Office

Math skills

Payer relations

Insurance contracts

Adaptability

Analytical skills

Job description

The University of California - Los Angeles Health is seeking a Financial Counselor to help patients navigate billing, verify demographics, and interpret insurance benefits. You will counsel patients, assess eligibility for charity, establish payment plans, and coordinate with care teams to ensure timely reimbursement.

Proficiency with Excel, Word, and Outlook is required, and bilingual English/Spanish is a plus.