Patient Financial Navigator (Remote/Onsite)

UCLA Health; Los Angeles (CA); On-site; USD 48,000 - 69,000; Full time

Job summary

UCLA Health is seeking a Financial Counselor in Los Angeles to verify patient demographics, review insurance benefits, and provide financial counseling and screening. The role supports discharge planning and coordinates with Patient Business Services to secure timely reimbursement.

The ideal candidate will have bilingual English/Spanish abilities, strong analytical and communication skills, and solid proficiency with Microsoft Office.

Qualifications

• Bilingual English/Spanish abilities preferred.
• Excellent communication and interpersonal skills.
• Ability to analyze information and problems.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Verifying accurate demographic and financial information.
• Reviewing and interpreting insurance benefits.
• Providing financial counseling and screening.
• Handling charity applications and credit assessments.
• Establishing financial arrangements and referring cases for discharge/post-hospital care.
• Collaborating with Patient Placement, Care Coordination, Social Services, and Patient Business Services to ensure timely reimbursement.
• Writing concise reports and correspondence; basic math proficiency.

Skills

Bilingual English/Spanish

Communication skills

Analytical skills

Microsoft Office proficiency

Interpersonal skills

Tools

Excel

Word

Outlook

Job description

UCLA Health is seeking a Financial Counselor in Los Angeles to verify patient demographics, review insurance benefits, and provide financial counseling and screening. The role supports discharge planning and coordinates with Patient Business Services to secure timely reimbursement.

The ideal candidate will have bilingual English/Spanish abilities, strong analytical and communication skills, and solid proficiency with Microsoft Office.