Patient Financial Navigator

San Luis Valley Health; Alamosa (CO); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Full medical, dental and vision plans

Paid Time Off and Sick Leave

Retirement plans with employer match

Life and disability insurance

On-site 24-hour employee health center

Job summary

San Luis Valley Health is seeking a Patient Financial Counselor to assist insured and uninsured patients with questions related to healthcare costs, insurance, EOBs, statements of service, financial assistance, payment plans, payments and refunds.

The role requires a high school diploma or GED and at least two years in a medical billing or business office setting, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED is required.
• At least two years experience in a business office setting, working in a health care facility.
• Previous billing, insurance and customer service experience.
• Able to communicate effectively both orally and written.
• Microsoft Office experience, including Excel, Word, Outlook, PowerPoint and Publisher.

Responsibilities

• Answer account inquiries in person, by email and over the phone in a timely manner.
• Demonstrate competency in reading EOB statements, claim forms, patient estimates, payment collections and setting up payment plans.
• Notate accounts with inquiry and response/resolution to each question or issue.
• Assist patients with programs that may help with bill coverage.
• Update patient demographic information in the EMR system.
• Work all pending tasks and worklists as assigned, documenting all communications.
• Coordinate with other departments and management to resolve patient complaints and disputes related to medical bills.
• Be able to commute to any SLV Health location within the San Luis Valley to provide coverage as needed.
• Assist other areas within the Patient Access and Patient Financial Services as needed.

Skills

Communication skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

San Luis Valley Health is seeking a Patient Financial Counselor to assist insured and uninsured patients with questions related to healthcare costs, insurance, EOBs, statements of service, financial assistance, payment plans, payments and refunds.

The role requires a high school diploma or GED and at least two years in a medical billing or business office setting, with strong communication skills and proficiency in Microsoft Office.