Patient Financial Navigator - Medicaid & Insurance Support

Springfield Hospital, Inc; Springfield (VT); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Short-term Disability

Long-term Disability

Paid Time Off

Referral Bonuses

Job summary

Springfield Hospital, Inc. seeks a Financial Counselor to help patients navigate insurance, Medicaid, and financial assistance. You will schedule appointments, process applications, and analyze patient balances and coverage to minimize financial hardship.

Role requires confidentiality, empathy, and strong communication. Requires independent work and proficiency with hospital systems and MS Office; Certified Vermont Assister within 30 days of hire is expected.

Qualifications

• High School diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred in Business, Healthcare Administration, Human Services, or related field.
• Two years’ customer service experience with diverse demographics or patients in crisis preferred.
• Two years’ healthcare billing, insurance, patient access, registration, or related experience preferred.
• Two years’ experience with Microsoft Office Suite preferred.
• Must complete Certified Vermont Assister coursework within 30 days of hire and maintain certification.

Responsibilities

• Schedule appointments with patients/guarantors to discuss financial tools, insurance applications, and financial processes.
• Process Medicaid and Vermont Health Connect applications and financial assistance.

Skills

Communication skills

Empathy

Patient advocacy

Problem solving

Independence

Confidentiality

Education

High School diploma or equivalent

Associates or Bachelor’s degree in Business, Healthcare Administration, Human Services, or related field

Tools

Microsoft Office Suite

Hospital information systems

Job description

Springfield Hospital, Inc. seeks a Financial Counselor to help patients navigate insurance, Medicaid, and financial assistance. You will schedule appointments, process applications, and analyze patient balances and coverage to minimize financial hardship.

Role requires confidentiality, empathy, and strong communication. Requires independent work and proficiency with hospital systems and MS Office; Certified Vermont Assister within 30 days of hire is expected.