Patient Financial Navigator

Beacon Health System; Granger (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Beacon Health System in Indiana seeks a Patient Financial Counselor to help patients complete financial assistance applications, understand their financial responsibilities, and navigate balance resolution.

The role involves in-person, phone, and written communication with a strong emphasis on customer service, collaborating with billing and social work teams, and guiding patients through insurance and government program options.

Qualifications

• High school diploma required; customer service experience preferred.
• Advanced degree preferred.
• General knowledge of insurance policies.

Responsibilities

• Assist patients with financial assistance applications.
• Educate patients on financial responsibility.
• Liaise between customer service and patients for billing questions.
• Pre-screen uninsured/underinsured for assistance opportunities.
• Document payer communications and payment plans.
• Process payments and prepare deposits.

Skills

Customer service

UB04 knowledge

CMS1500 knowledge

Microsoft Office

Data entry

Education

High School Diploma

Advanced degree preferred

Job description

Beacon Health System in Indiana seeks a Patient Financial Counselor to help patients complete financial assistance applications, understand their financial responsibilities, and navigate balance resolution.

The role involves in-person, phone, and written communication with a strong emphasis on customer service, collaborating with billing and social work teams, and guiding patients through insurance and government program options.