Patient Access & Financial Counselor

Brattleboro Memorial Hospital, Inc.; Brattleboro (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

Brattleboro Memorial Hospital in Brattleboro, Vermont is seeking a Patient Financial Advocate to provide financial counseling and help patients secure insurance coverage. You will guide patients through payment responsibilities, explain options, assist with financial assistance applications, and coordinate with insurers to maximize coverage while ensuring accurate documentation in our systems.

Working under the Director of Revenue Cycle, you will advocate for patients and help remove financial

Qualifications

• Associate's degree preferred; high school diploma or equivalent required.
• Excellent customer service, interpersonal, and communication skills.
• Two years' healthcare, social service, or similar experience preferred.
• Experience with medical insurance claims helpful.

Responsibilities

• Provide financial counseling to patients and explain payment options.
• Counsel patients on insurance benefits and alternative payment sources.
• Manage the financial assistance application and documentation.
• Coordinate with insurance carriers and collect prepayments when applicable.
• Accurately document interactions in hospital systems and maintain confidentiality.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Associate's degree

High School Diploma

Tools

MS Office

Job description

Brattleboro Memorial Hospital in Brattleboro, Vermont is seeking a Patient Financial Advocate to provide financial counseling and help patients secure insurance coverage. You will guide patients through payment responsibilities, explain options, assist with financial assistance applications, and coordinate with insurers to maximize coverage while ensuring accurate documentation in our systems.

Working under the Director of Revenue Cycle, you will advocate for patients and help remove financial