Patient Financial Navigator

Mass General Brigham; Newton (MA); On-site; USD 56,764,008 - 81,091,046; Full time

Job summary

Mass General Brigham in Newton, MA is seeking a patient-focused Financial Counselor to guide patients through their financial responsibilities, help obtain pre-certifications, and assist with third-party applications. You will educate patients on costs and payment options, verify insurance and eligibility, and support the scheduling and registration process with professionalism.

The role requires a High School diploma, preferred Associate's in Financial Management, and 1+ years in medical office

Qualifications

• High School diploma or equivalent required.
• An Associate’s degree in Financial Management preferred.
• 1+ years of medical office experience preferred.
• 1+ years of financial counseling preferred.

Responsibilities

• Educate patients on financial obligations and options.
• Assist with pre-certifications or authorizations.
• Help with financing or third-party applications.
• Explain costs, payment methods, and alternatives.
• Verify insurance, demographics, and eligibility data.
• Maintain empathy and professionalism during registration.

Skills

Problem solving

Analytical thinking

Communication

Customer service

Microsoft Office

Medical terminology

ICD-9/CPT codes

Team player

Confidentiality

Education

High School Diploma

Associate’s Degree in Financial Management

Tools

Microsoft Office

Job description

Mass General Brigham in Newton, MA is seeking a patient-focused Financial Counselor to guide patients through their financial responsibilities, help obtain pre-certifications, and assist with third-party applications. You will educate patients on costs and payment options, verify insurance and eligibility, and support the scheduling and registration process with professionalism.

The role requires a High School diploma, preferred Associate's in Financial Management, and 1+ years in medical office