Patient Financial Navigator

Talentify; Stone Mountain (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Annual incentives

Retention bonus

Comprehensive benefits & discounts

Retirement plan w/ employer matching

Paid Time Off (PTO)

Paid holidays

Company issued uniforms

Professional development and education

Job summary

Talentify is seeking a compassionate Financial Counselor to help patients navigate insurance coverage, payment options, and financial assistance programs. You will determine Medicaid eligibility, set up payment plans, and assist with sliding fee scales while coordinating with social workers to ensure access to affordable care.

The role emphasizes patient advocacy, accurate documentation, and teamwork across billing and care departments to deliver excellent financial services and patient

Qualifications

• High school diploma or equivalent.
• 2–3 years medical front office experience.
• 1–2 years billing/coding experience preferred.
• Minimum of 12 months experience in customer service.
• Excellent communication, organizational and customer service.
• Excellent phone etiquette.
• Self-motivated individual who can handle high patient volumes and fast pace.

Responsibilities

• Confirm patients’ insurance coverage, explain benefits, and clarify out-of-pocket costs before or during treatment.
• Provide detailed cost estimates for procedures and help patients set up payment arrangements or apply for financial assistance programs.
• Assess patients’ financial situations to determine eligibility for aid such as Medicaid, charity programs, or government subsidies.
• Assist with completing financial forms, maintain accurate records, and ensure compliance with policies and legal regulations.
• Act as the patient’s advocate by answering billing questions, resolving concerns, and coordinating with social workers or case managers when needed.
• Work closely with departments like enabling services, billing, and care coordination to ensure smooth financial processing and patient satisfaction.
• Support co-workers and engage in positive interactions.
• Provide helpful assistance in anticipating and responding to the needs of our customers.
• Collaborate with customers in planning and decision making to result in optimal solutions.

Skills

Excellent communication

Customer service

Phone etiquette

Organizational skills

Team collaboration

Self-motivated

Education

High school diploma or equivalent

Job description

Talentify is seeking a compassionate Financial Counselor to help patients navigate insurance coverage, payment options, and financial assistance programs. You will determine Medicaid eligibility, set up payment plans, and assist with sliding fee scales while coordinating with social workers to ensure access to affordable care.

The role emphasizes patient advocacy, accurate documentation, and teamwork across billing and care departments to deliver excellent financial services and patient