Financial Counselor (Patient Financial Services) - FT/80

Springfield Hospital, Inc; Springfield (VT); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Short-term Disability

Long-term Disability

Paid Time Off

Referral Bonuses

Job summary

Springfield Hospital, Inc. seeks a Financial Counselor to help patients navigate insurance, Medicaid, and financial assistance. You will schedule appointments, process applications, and analyze patient balances and coverage to minimize financial hardship.

Role requires confidentiality, empathy, and strong communication. Requires independent work and proficiency with hospital systems and MS Office; Certified Vermont Assister within 30 days of hire is expected.

Qualifications

• High School diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred in Business, Healthcare Administration, Human Services, or related field.
• Two years’ customer service experience with diverse demographics or patients in crisis preferred.
• Two years’ healthcare billing, insurance, patient access, registration, or related experience preferred.
• Two years’ experience with Microsoft Office Suite preferred.
• Must complete Certified Vermont Assister coursework within 30 days of hire and maintain certification.

Responsibilities

• Schedule appointments with patients/guarantors to discuss financial tools, insurance applications, and financial processes.
• Process Medicaid and Vermont Health Connect applications and financial assistance.

Skills

Communication skills

Empathy

Patient advocacy

Problem solving

Independence

Confidentiality

Education

High School diploma or equivalent

Associates or Bachelor’s degree in Business, Healthcare Administration, Human Services, or related field

Tools

Microsoft Office Suite

Hospital information systems

Job description

Description

The Financial Counselor will

• Schedule appointments with patients/guarantors, etc. to discuss the financial tools available, the insurance application process, and the financial application process.
• Process applications for Medicaid, Vermont Health Connect Insurance plans (The Market Place ACA plans), and financial assistance.
• Demonstrate understanding of patient account balances, insurance coverage, patient liabilities, and financial assistance.
• Effectively utilize Hospital information systems, Microsoft Office applications, and other software tools necessary to perform assigned duties.

Requirements

• High School diploma or equivalent
• Associate’s or Bachelor’s degree in Business, Healthcare Administration, Human Services, Social Services, or related field (preferred)
• Two (2) years’ customer service experience working with diverse demographics, including patients in crisis (preferred)
• Two (2) years’ healthcare billing, insurance, patient access, registration, financial counseling, or related healthcare experience (preferred)
• Two (2) years’ experience with Microsoft Office Suite (preferred)
• Must complete online coursework and examination to obtain Certified Vermont Assister certification within 30 days of hire and maintain certification as required
• Possesses excellent oral and written communication skills
• Patient advocacy skills
• Demonstrates empathy, professionalism, and respect when assisting patients and families with financial and insurance-related matters
• Self-motivated and functions independently
• Demonstrates problem-solving and problem-prevention skills
• Maintains strict confidentiality and HIPAA compliance

Salary Range: The base rate for this position is $23.00 - $26.00 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Springfield Hospital is proud to offer competitive wages, comprehensive benefits package including medical, dental and vision, 401k with an employer match, short- and long-term disability insurance, paid time off, and referral bonuses. Employees are part of a close-knit, mission-driven team that values collaboration and growth.