Patient Financial Navigator

Tucson Medical Center; Tucson (AZ); On-site; USD 40,000 - 58,000; Full time

Job summary

Tucson Medical Center is seeking a Patient Access Rep - Financial Counselor to help patients understand and manage healthcare finances. This role verifies insurance, provides cost estimates, and arranges payment plans while guiding patients through financial assistance options.

Responsibilities include collecting payments, ensuring proper documentation, and maintaining HIPAA compliance, with collaboration across departments to gather required paperwork.

Qualifications

• Three (3) years in a healthcare or medical office setting, including experience in insurance verification, financial counseling, or patient access.

Responsibilities

• Interview patients or their representatives to assess financial status and determine payment options.
• Verify insurance eligibility, benefits, and authorization requirements.
• Provide cost estimates and explain patient financial responsibility.
• Collect deposits, co-pays, and deductibles; establish and monitor payment plans.
• Assist patients in applying for financial assistance, charity care, or third-party funding.
• Ensure completion of financial documentation in accordance with hospital policies.
• Perform medical necessity screening and ensure compliance with system requirements.
• Collaborate with clinical departments and physician offices to obtain necessary documentation.
• Maintain accurate records and documentation in EHR and financial systems.
• Prepare daily deposits and reconcile financial transactions.
• Adhere to HIPAA and organizational confidentiality standards.
• Performs related duties as assigned.

Skills

Healthcare billing

Insurance plans

Interpersonal communication

Explain financial information clearly

EHR systems

Payer portals

Microsoft Office

Attention to detail

Multitasking

Tools

EHR systems

Payer portals

Microsoft Office

Job description

Tucson Medical Center is seeking a Patient Access Rep - Financial Counselor to help patients understand and manage healthcare finances. This role verifies insurance, provides cost estimates, and arranges payment plans while guiding patients through financial assistance options.

Responsibilities include collecting payments, ensuring proper documentation, and maintaining HIPAA compliance, with collaboration across departments to gather required paperwork.