Patient Financial Navigator

University of Southern California; Arcadia (CA); On-site; USD 28,929 - 34,398; Full time

Job summary

University of Southern California Arcadia Hospital seeks a Patient Financial Advocate to guide patients through insurance benefits and financial liability, including unfunded care. You will perform daily account quality control, assist with eligibility for government programs, and advise patients on coverage and payment options.

Independent judgment is essential to ensure accurate reimbursement and compliance.

Qualifications

• Minimum: High School diploma or equivalent.
• Preferred: Associate degree.
• Certifications: BLS, M.A.B, and Certified Patient Access Course with Specialist Exam within specified timelines.

Responsibilities

• Explain hospital policies to patients and obtain required consents.
• Determine patient financial status and explain responsibilities.
• Perform quality control on accounts and verify demographic/financial data.
• Obtain authorizations for services and monitor plan compliance.
• Screen patients for financial assistance and assist with required documentation.
• Schedule and coordinate Medi-Cal/public program applications and follow up as needed.
• Discuss balances with patients and help set up payment plans.
• Ensure HIPAA and other regulations are followed in daily tasks.

Skills

Communication

Financial counseling

HIPAA compliance

Education

High School diploma or equivalent

Associate degree preferred

Job description

University of Southern California Arcadia Hospital seeks a Patient Financial Advocate to guide patients through insurance benefits and financial liability, including unfunded care. You will perform daily account quality control, assist with eligibility for government programs, and advise patients on coverage and payment options.

Independent judgment is essential to ensure accurate reimbursement and compliance.