Patient Financial Navigator

Duke Health; Morrisville (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health in Morrisville is seeking a Financial Care Counselor to manage patient accounts following departmental protocols and regulatory guidelines, ensuring insurance requirements are met before services. You will assist patients in understanding financial responsibilities and arranging payment options.

Responsibilities include analyzing coverage, obtaining authorizations, guiding patients through billing, and coordinating with insurers.

Qualifications

• High school education with basic grammar and math skills.
• Postsecondary education preferred for advancement in healthcare access.
• Healthcare-related degree improves eligibility for the role.

Responsibilities

• Analyze insurance coverage and benefits for service to ensure timely reimbursement.
• Obtain prior authorizations and approvals as appropriate.
• Facilitate payment options for uninsured patients.
• Register and pre-register patients with accurate demographic and financial data.
• Explain bills according to policy and collect payments.

Education

High school diploma or equivalent

Postsecondary education preferred

Associate's degree in healthcare field

Bachelor's degree

Job description

Duke Health in Morrisville is seeking a Financial Care Counselor to manage patient accounts following departmental protocols and regulatory guidelines, ensuring insurance requirements are met before services. You will assist patients in understanding financial responsibilities and arranging payment options.

Responsibilities include analyzing coverage, obtaining authorizations, guiding patients through billing, and coordinating with insurers.