Compassionate Patient Financial Counselor

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Duke Health is seeking a Patient Revenue Management professional onsite to accurately complete patient accounts, verify insurance requirements, and discuss financial responsibility with patients before services. You will analyze coverage, obtain prior authorizations, facilitate payments, and update billing systems while ensuring compliance with policies.

Strong communication and data analysis skills are essential.

Qualifications

• High school education is required, with some postsecondary education preferred.
• Two years' experience in hospital service access, clinical service access or billing/collections.
• Associate or higher degree in a healthcare-related field is acceptable.

Responsibilities

• Analyze insurance coverage and benefits for timely reimbursement.
• Obtain prior authorizations/certifications as appropriate.
• Explain bills and assist financially responsible persons per policies.
• Enter and update referrals and communicate with insurance carriers.

Skills

Communication skills

Data analysis

Time management

Independent work

Policy compliance

Education

High school diploma

Postsecondary education preferred

Associate's degree in healthcare

Bachelor's degree

Job description

Duke Health is seeking a Patient Revenue Management professional onsite to accurately complete patient accounts, verify insurance requirements, and discuss financial responsibility with patients before services. You will analyze coverage, obtain prior authorizations, facilitate payments, and update billing systems while ensuring compliance with policies.

Strong communication and data analysis skills are essential.