Patient Financial Navigator

Tryon Medical Partners; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Tryon Medical Partners seeks a Patient Financial Counselor to guide patients through insurance benefits, estimate out-of-pocket costs, and arrange payments. The role supports revenue cycle efficiency across clinics and works with scheduling, billing, and clinical teams to ensure clear financial communication.

The ideal candidate combines financial acumen with empathy, strong communication, and the ability to navigate complex billing while advocating for patients and helping reduce uncollected

Qualifications

• Two or more years in healthcare revenue cycle operations or patient financial services.
• Ability to interpret insurance benefits and explain patient expenses clearly.
• Experience with payment plans, financial assistance programs, and patient outreach.

Responsibilities

• Educate patients on insurance coverage, deductibles, copayments, and out-of-pocket costs.
• Prepare, review, and communicate patient cost estimates for tests and services.
• Identify financial barriers and facilitate pre-service financial clearance.
• Collaborate with scheduling, registration, billing, and other teams to optimize revenue cycle.
• Document counseling interactions and payment commitments in the patient record.

Skills

Financial counseling

Insurance benefits

Communication skills

Patient advocacy

Revenue cycle

Education

High school diploma

Associate degree in healthcare administration

Bachelor's degree in healthcare administration

CRCR certification

Tools

athenahealth

Job description

Tryon Medical Partners seeks a Patient Financial Counselor to guide patients through insurance benefits, estimate out-of-pocket costs, and arrange payments. The role supports revenue cycle efficiency across clinics and works with scheduling, billing, and clinical teams to ensure clear financial communication.

The ideal candidate combines financial acumen with empathy, strong communication, and the ability to navigate complex billing while advocating for patients and helping reduce uncollected