Compassionate Patient Financial Navigator

Trinity Health; Minot (ND); On-site; USD 42,000 - 66,000; Full time

Job summary

Trinity Health is seeking a Financial Counselor to guide patients through their medical financial responsibilities with clarity and empathy. The role includes verifying insurance, preparing cost estimates, collecting payments, and helping with financial assistance applications.

You will collaborate with clinical teams and revenue cycle partners to ensure compliant processing and timely communication, while supporting organizational revenue integrity.

Qualifications

• Strong communication, problem-solving, and customer service abilities.
• Ability to explain insurance coverage and financial options clearly.
• Comfort with patient conversations and billing-related inquiries.

Responsibilities

• Conduct insurance verification and estimate patient financial responsibility.
• Collect payments, establish payment plans, and assist with financial assistance applications.
• Review self-pay and delinquent accounts; coordinate with collection agencies when needed.
• Counsel patients on payment options and Trinity Health policies with compassion.
• Maintain accurate documentation of financial discussions and arrangements.
• Collaborate with leadership to resolve complex billing issues and ensure compliant processing.

Skills

Communication skills

Problem-solving

Customer service

Teamwork

Job description

Trinity Health is seeking a Financial Counselor to guide patients through their medical financial responsibilities with clarity and empathy. The role includes verifying insurance, preparing cost estimates, collecting payments, and helping with financial assistance applications.

You will collaborate with clinical teams and revenue cycle partners to ensure compliant processing and timely communication, while supporting organizational revenue integrity.