Patient Financial Navigator

ECU Health; Greenville (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Great Benefits

Job summary

ECU Health in Greenville, NC is seeking a Patient Counselor to analyze financial, demographic and clinical information to locate eligible payment sources and aggressively pursue collection of high-dollar patient balances.

The role requires navigating Medicaid referrals, communicating with patients, DSS, and other payers, and supporting discharge planning. Onsite, day shift with great benefits.

Qualifications

• High School diploma plus 2 years or more of formal training or education in Health Occupations, Business or related or Associate College Degree is required.
• 3 to 4 years previous collecting experience and working with the public is required (e.g. Doctor's office, Business Office or DSS).
• One additional year of related experience may be substituted for one year of the required education with a maximum substitution of two years.

Responsibilities

• Screen candidates making necessary room visits on self-pay and underinsured patients, determine eligibility and initiate referrals for Medicaid or other programs.
• Communicate with patients to collect on the account from in-house until third party coverage is found or write-offs occur.
• Follow up with DSS caseworkers for pending status, dates of coverage or denial and notify DSS of outstanding balances.
• Verify payer source and reserves to assist placement into nursing home or assisted living facility.
• Assist walk-ins or legal representatives; perform duties including those of a PC I or Assistant PC.
• Respond to special requests by management in a timely and accurate manner.
• Adhere to policies and promote a positive image.

Job description

ECU Health in Greenville, NC is seeking a Patient Counselor to analyze financial, demographic and clinical information to locate eligible payment sources and aggressively pursue collection of high-dollar patient balances.

The role requires navigating Medicaid referrals, communicating with patients, DSS, and other payers, and supporting discharge planning. Onsite, day shift with great benefits.