Patient Financial Navigator

Mayo Clinic; Scottsdale (AZ); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical options

Dental reimbursement

Vision plan

HSA and FSAs

Retirement package

Job summary

Mayo Clinic is seeking a Financial Counselor to help patients with financial clearance related to treatment. You will collect and verify insurance information in the Epic system, explain payment options, and coordinate with Medicaid and charity care where needed.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment. This position is based in Scottsdale, AZ, with full-time hours and competitive hourly pay.

Qualifications

• High School Diploma or GED with 2+ years of relevant experience, or a Bachelor's degree.
• Knowledge of and experience using an Epic RC/EMR system preferred.
• HFMA certification preferred.
• Strong reading and written communication skills.
• Basic computer/keyboarding skills; intermediate math.
• Ability to handle multiple health-care customer-service tasks.

Responsibilities

• Assist patients with financial clearance before, during, or after treatment.
• Update insurance, financial, and demographic information in Epic.
• Explain options to cover financial obligations (co-pays, deductibles, co-insurance).
• Assist with Medicaid, third-party eligibility, and charity care applications.
• Establish payment plans and collect self-pay balances.
• Provide support for insurance verification processes and related financial issues.

Skills

Customer service

Verbal communication

Interpersonal skills

Phone etiquette

Attention to detail

Organization

Self-motivation

Time management

Education

High School Diploma or GED

Bachelor’s degree

Tools

Epic RC/EMR system

Job description

Mayo Clinic is seeking a Financial Counselor to help patients with financial clearance related to treatment. You will collect and verify insurance information in the Epic system, explain payment options, and coordinate with Medicaid and charity care where needed.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment. This position is based in Scottsdale, AZ, with full-time hours and competitive hourly pay.