Patient Financial Counselor I

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

The Ohio State University Wexner Medical Center in Columbus, OH, is seeking a Patient Financial Counselor I to assist patients with outpatient, inpatient, and ambulatory services by explaining insurance policies and benefits.

You will analyze financial situations, determine eligibility for governmental and non-governmental programs, help complete applications, and collect verifications for programs like Charity, HCAP, and Medicaid.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months experience in customer service or a healthcare environment.
• Experience with Windows, Excel, and intranet navigation preferred.
• Ability to work in multiple systems for assigned tasks, management, and reporting.
• Strong problem-solving and presentation skills.

Responsibilities

• Explain multifaceted commercial and government insurance policies and benefits to patients.
• Analyze financial situations and determine appropriate program eligibility for governmental and non-government options.
• Assist patients in completing application processes and collect verifications for financial assistance programs (Charity, HCAP, Medicaid).
• Create accurate estimates, collect deposits, and set up payment plans.
• Collaborate with clinical teams to facilitate discharge planning or ongoing treatment when financial needs are identified.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Healthcare environment

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet/internet navigation

Job description

## Patient Financial Counselor IApply: University Hospital: Full time: Posted Today: R159405Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Patient Financial Counselor I## Department:Health System Shared Services | Financial Counseling**Scope of Position**The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. **Position Summary**The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified. **Minimum Qualifications** **For Hire:****Required:** High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. **Preferred:** Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding, and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management, and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment. FUNCTION: Finance SUB-FUNCTION: Revenue Cycle - Financial CounselingCAREER BAND: Individual Contributor - Technical CAREER LEVEL: 1 ## Additional Information:## Location:University Hospital (0870)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***