Patient Access & Finance Specialist

Memorial Healthcare; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Memorial Healthcare is seeking a Patient Financial Services Representative to greet patients, verify demographic and insurance data, and explain financial options. The role requires strong communication and the ability to obtain signatures for required forms.

You will support discharge steps, scheduling, and patient navigation in a high‑volume setting. Responsibilities include collecting payments, providing estimates, verifying benefits, and delivering courteous, accurate service while

Qualifications

• Excellent communication and critical thinking skills.
• Decisive judgment with ability to work with minimal supervision.
• No experience required; 1 year of related hospital or customer service experience preferred.

Responsibilities

• Greet patients and guarantors; obtain and verify demographic, financial, and insurance information.
• Explain policies and obtain signatures for regulatory forms; assist with discharge steps and scheduling as needed.
• Verify insurance benefits and obtain authorization or pre-certification; confirm coverage is active.
• Provide patient estimates, collect out‑of‑pocket amounts, and balance daily deposits.
• Deliver exceptional customer service; guide patients to appropriate services and answer questions promptly.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare is seeking a Patient Financial Services Representative to greet patients, verify demographic and insurance data, and explain financial options. The role requires strong communication and the ability to obtain signatures for required forms.

You will support discharge steps, scheduling, and patient navigation in a high‑volume setting. Responsibilities include collecting payments, providing estimates, verifying benefits, and delivering courteous, accurate service while