Patient Financial Concierge I

Memorial Healthcare; Florida; On-site; USD 25,000 - 32,000; Full time

Job summary

Memorial Healthcare System seeks a Patient Financial Services Representative to greet patients, verify demographics, insurance and financial information, and explain fees and policies. The role balances accuracy with compassionate customer service in a hospital, ambulatory, or medical office setting.

The position requires strong communication, no mandatory experience, and may involve travel among Memorial locations. [e-mail] provides application details.

Qualifications

• Must have strong customer service and communication skills.
• No experience required; hospital or medical office experience preferred.
• Ability to verify demographics, financial and insurance information.

Responsibilities

• Greet patients and guarantors as the first point of contact.
• Explain policies and obtain required signatures and notices.
• Verify insurance benefits and coverage active status.
• Obtain pre-certification/authorization for services.
• Provide patient estimates and collect out-of-pocket amounts per guidelines.
• Assist with scheduling and basic patient inquiries at the workstation.

Skills

Customer service

Communication

Data entry

Attention to detail

Teamwork

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System seeks a Patient Financial Services Representative to greet patients, verify demographics, insurance and financial information, and explain fees and policies. The role balances accuracy with compassionate customer service in a hospital, ambulatory, or medical office setting.

The position requires strong communication, no mandatory experience, and may involve travel among Memorial locations. [e-mail] provides application details.