Patient Financial Concierge

Memorial Healthcare System; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, gather demographic, financial and insurance eligibility information, and verify accuracy. You will ensure notices and consents are signed and support bedside or clinic settings.

The role emphasizes exceptional customer service, attention to detail, and accurate data collection to smooth the patient financial process across hospital, ambulatory, and medical office environments.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to verify insurance and collect information accurately.

Responsibilities

• Verifies insurance benefits and active coverage.
• Determines correct filing order when multiple coverages apply.
• Explains policies and collects required signatures.
• May perform discharge tasks, AVS review and referrals.
• Provides courteous customer service and answers questions.
• Guides patients to appropriate destination for services.
• Interviews patients/guarantors to collect ID and information.
• Confirms physician and prescription orders for accuracy.
• Schedules walk‑in appointments when needed.
• Collects out‑of‑pocket amounts and provides estimates.
• Prepares and balances daily deposit of payments.
• Obtains pre‑certification and authorization.

Skills

Customer Service

Communication

Problem Solving

Accuracy

Organization

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, gather demographic, financial and insurance eligibility information, and verify accuracy. You will ensure notices and consents are signed and support bedside or clinic settings.

The role emphasizes exceptional customer service, attention to detail, and accurate data collection to smooth the patient financial process across hospital, ambulatory, and medical office environments.