Patient Financial Advocate & Self-Pay Collections

Infor; Marshall (MI); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Infor seeks a self-pay specialist to manage follow-up and collection efforts on self-pay accounts. Responsibilities include handling inbound/outbound calls, negotiating payment arrangements, and guiding patients through the hospital’s financial assistance program.

The role requires attention to detail, strong communication, and the ability to analyze financial data. Office-based position with standard equipment and procedures in place.

Qualifications

• Associate degree or 1 year of healthcare billing/claims experience.
• Experience with third-party billing and claims processing.
• Strong communication and customer service skills.

Responsibilities

• Place collection calls on accounts per established procedure.
• Negotiate tactfully to collect on amounts owed.
• Assist patients in arranging payment methods.
• Assist patients with qualification for financial assistance program.
• Maintain and document account history and data in system.
• Review accounts for insurance status and route to correct payer.
• Respond to patient information requests promptly.
• Handle a high volume of incoming calls and assist patients as needed.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service

Negotiation

Education

Associate degree

1 year healthcare billing experience

Tools

Computer skills

Keyboarding/Typing

Job description

Infor seeks a self-pay specialist to manage follow-up and collection efforts on self-pay accounts. Responsibilities include handling inbound/outbound calls, negotiating payment arrangements, and guiding patients through the hospital’s financial assistance program.

The role requires attention to detail, strong communication, and the ability to analyze financial data. Office-based position with standard equipment and procedures in place.