Patient Financial Counselor – Hospital Collections

ADP, Inc.; Hemet (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

ADP, Inc. Hemet, CA is seeking a Financial Specialist to assess self-pay patients across inpatient, observation, and emergency care and pursue options to resolve balances before discharge. You will counsel patients on hospital finances and assist with payments and payment arrangements.

The role requires strong customer service, problem solving and communication skills, plus one year of hospital collection experience; weekends and some holidays are required in this fast-paced environment.

Qualifications

• Completion of high school or equivalent.
• Experience: minimum one year of hospital or medical office collection experience.
• Willingness to work weekends and holidays.

Responsibilities

• Assess self-pay patients' ability to pay for inpatient, observation, or emergency care.
• Counsel patients on hospital financial matters and collect patient liabilities.
• Request and arrange payments and follow up prior to discharge.

Skills

Customer service

Problem solving

Communication

Data entry

Teamwork

Education

High school diploma

Tools

AS/400 terminal

CRT

PC

FAX

Job description

ADP, Inc. Hemet, CA is seeking a Financial Specialist to assess self-pay patients across inpatient, observation, and emergency care and pursue options to resolve balances before discharge. You will counsel patients on hospital finances and assist with payments and payment arrangements.

The role requires strong customer service, problem solving and communication skills, plus one year of hospital collection experience; weekends and some holidays are required in this fast-paced environment.