Financial Counselor - Self-Pay Collections

Down East Community Hospital; Northern (KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Down East Community Hospital is seeking a dedicated individual to manage the self-pay component of accounts receivable. You will collect amounts due, set up payment arrangements, and refer cases to the hospital's payment administrator as appropriate.

Responsibilities include processing free care and reduced care applications, contacting patients within 10 days of discharge, and ensuring proper insurance information is captured for timely billing. Knowledge of related regulations is a plus.

Qualifications

• Minimum high school diploma or college degree, or 3 years of relevant work experience.
• Familiarity with statutes and regulations related to account collections.
• Information technology experience is helpful.

Responsibilities

• Manage the self-pay component of Accounts Receivable (AR).
• Collect money owed and arrange payments as needed.
• Refer patients to the hospital payment administrator when appropriate.
• Assist with processing of free care and reduced care applications.
• Contact private pay patients within 10 days of discharge.
• Enter insurance information and refer accounts to PFS for billing.
• Arrange payment plans and identify collectible amounts per policy.
• Identify and communicate special circumstances affecting delayed payments.
• Maintain aging of self-pay accounts and resolve accounts under 90 days old.
• Recommend disposition of delinquent accounts (collections, write-offs, etc.).
• Stay informed of regulations affecting collections (No Surprises Act, etc.).
• Refer patients seeking payment plans to Carepayment and coordinate with Carepayment.

Skills

Communication skills

Organizational management

Independent work

Regulatory knowledge

Education

High school diploma

College degree

Tools

Microsoft Office

Job description

Down East Community Hospital is seeking a dedicated individual to manage the self-pay component of accounts receivable. You will collect amounts due, set up payment arrangements, and refer cases to the hospital's payment administrator as appropriate.

Responsibilities include processing free care and reduced care applications, contacting patients within 10 days of discharge, and ensuring proper insurance information is captured for timely billing. Knowledge of related regulations is a plus.