Patient Financial Advocate - Self-Pay Collections

Infor; Marshall (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare service organization in Marshall, MI, is seeking a self-pay specialist to manage follow-up and collection efforts on self-pay accounts. This role requires making collection calls, negotiating payments, and assisting patients with financial inquiries. Candidates should have an Associate degree or comparable experience, along with strong communication, negotiation, and customer service skills. Favorable working conditions allow for a supportive office environment focused on efficiency.

Qualifications

• One year experience in third-party billing and claims processing is required.
• Computer skills including keyboarding are helpful.

Responsibilities

• Make collection calls on accounts per established procedure.
• Negotiate payments with patients tactfully.
• Assist patients in qualifying for financial assistance.
• Review self-pay accounts and determine insurance status.

Skills

Verbal communication

Interpersonal skills

Critical thinking

Customer service skills

Negotiation

Education

Associate degree or equivalent experience

Job description

A healthcare service organization in Marshall, MI, is seeking a self-pay specialist to manage follow-up and collection efforts on self-pay accounts. This role requires making collection calls, negotiating payments, and assisting patients with financial inquiries. Candidates should have an Associate degree or comparable experience, along with strong communication, negotiation, and customer service skills. Favorable working conditions allow for a supportive office environment focused on efficiency.