Patient Financial Advocate

Texas Oncology; Washington (District of Columbia); On-site; USD 27,000 - 42,000; Full time

Job summary

Maryland Oncology Hematology seeks a Patient Benefit Representative to educate patients on insurance coverage, benefits, co-pays, and potential financial assistance options. You will update eligibility data in the system, coordinate with billing staff, and help patients navigate payment arrangements.

The role requires familiarity with insurance processes, HIPAA compliance, and effective communication with patients and clinicians.

Qualifications

• Educate patients on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Assist patients in understanding and applying for financial assistance programs.
• Complete Patient Cost Estimate forms and related reimbursement documents.

Responsibilities

• Obtain insurance information and patient demographics prior to treatment and educate patients on coverage and cost sharing.
• Secure pre-authorization or referral codes from Clinical Reviewer before each treatment.
• Review patient account balances and advise front desk on pending payments.
• Verify and update patient demographics and coverage in the system at each visit according to SOPs.
• Maintain knowledge of available financial aid options and establish relationships with providers.
• Adhere to confidentiality and HIPAA rules and maintain required documentation.
• Perform additional duties as assigned.

Skills

Insurance counseling

Patient education

Financial assistance

Job description

Maryland Oncology Hematology seeks a Patient Benefit Representative to educate patients on insurance coverage, benefits, co-pays, and potential financial assistance options. You will update eligibility data in the system, coordinate with billing staff, and help patients navigate payment arrangements.

The role requires familiarity with insurance processes, HIPAA compliance, and effective communication with patients and clinicians.