Patient Financial Navigator

Rocky Mountain Cancer Centers; Washington (District of Columbia); Presencial; USD 27.000 - 42.000; Jornada completa

Descripción de la vacante

Maryland Oncology Hematology is looking for a Financial Counselor to educate patients on insurance benefits and to assess their financial need. You will navigate assistance programs and update coverage in the system while supporting HIPAA compliance within a 15+ location network across MD/DC.

The role includes coordinating with the billing team, preparing patient cost estimates, and ensuring accurate co-pays at visits. Strong communication and documentation are essential for success.

Formación

• Demonstrates up-to-date knowledge of the insurance field and patient financial services.
• Adapts to changing priorities and maintains resilience under pressure.
• Makes timely, cost-efficient decisions with sound judgment.
• Maintains high performance standards and pursues goals efficiently.
• Focuses on delivering quality service and adhering to standards.

Responsabilidades

• Obtain insurance information and educate patients on coverage, co-pays, deductibles and expenses; assess ability to pay.
• Obtain pre-authorization or referral codes from Clinical Reviewer before treatment.
• Review patient balances and notify front desk to arrange meetings.
• Ensure co-pays are entered correctly in the system for accurate collection.
• Update demographics and coverage data at each patient visit per SOPs.
• Stay current on financial aid options and build relationships with aid providers.
• Maintain confidentiality and comply with HIPAA and related guidelines.
• Maintain manuals, logs, forms and documentation; perform other duties as requested.

Conocimientos

Communication

Adaptability

Sound judgment

Work commitment

Quality focus

Descripción del empleo

Maryland Oncology Hematology is looking for a Financial Counselor to educate patients on insurance benefits and to assess their financial need. You will navigate assistance programs and update coverage in the system while supporting HIPAA compliance within a 15+ location network across MD/DC.

The role includes coordinating with the billing team, preparing patient cost estimates, and ensuring accurate co-pays at visits. Strong communication and documentation are essential for success.