Patient Financial Counselor

City of Hope; Washington (District of Columbia); Presencial; USD 27.000 - 42.000; Jornada completa

Descripción de la vacante

Maryland Oncology Hematology is seeking a dedicated team member to educate patients on insurance coverage, benefits, and costs. The role includes reviewing coverage, assisting with financial aid options, and coordinating with billing for pre-authorizations and patient cost estimates.

Under supervision, you will update patient records, verify eligibility, and ensure compliance with HIPAA. The position supports a patient-centered oncology/hematology clinic environment with potential cross-location

Formación

• Keeps up to date with profession and industry standards.
• Able to adapt to daily challenges, shifting priorities and change.
• Uses sound judgment to make timely and cost-effective decisions.
• Demonstrates commitment to high performance and meeting goals.
• Emphasizes delivering quality services and improving processes.

Responsabilidades

• Obtain insurance coverage information and educate patients on benefits, copays, deductibles, and out-of-pocket costs.
• Educate patients on financial assistance programs and help with forms.
• Obtain pre-authorization or referral codes before treatment.
• Review patient account balances and guide front desk interactions.
• Verify and update patient demographics and insurance in the system.
• Maintain confidentiality and comply with HIPAA and related laws.
• Maintain manuals, logs, and documentation; perform other duties as needed.

Conocimientos

Technical knowledge

Adaptability

Judgment

Work commitment

Quality focus

Descripción del empleo

Maryland Oncology Hematology is seeking a dedicated team member to educate patients on insurance coverage, benefits, and costs. The role includes reviewing coverage, assisting with financial aid options, and coordinating with billing for pre-authorizations and patient cost estimates.

Under supervision, you will update patient records, verify eligibility, and ensure compliance with HIPAA. The position supports a patient-centered oncology/hematology clinic environment with potential cross-location