Patient Financial Advocate

Tahoe Forest Health System; Truckee, Reno (CA, NV); On-site; USD 60,000 - 75,000; Full time

Job summary

Tahoe Forest Health System seeks a Financial Navigator to assist patients with understanding costs, coverage, and payment options. The role collaborates with providers, insurers, and internal teams to promote clear, compassionate financial conversations and accurate estimates.

Primary duties include offering financial counseling, verifying eligibility, and guiding patients through available assistance programs while maintaining thorough documentation in the EHR.

Qualifications

• Strong customer service orientation and ability to explain complex billing information clearly.
• Excellent communication skills for interactions with patients, providers, and insurers.
• Familiarity with revenue cycle concepts and EHR workflows is a plus.

Responsibilities

• Serve as the primary point of contact for patient financial, billing, insurance, and pricing inquiries.
• Create and communicate patient financial estimates for scheduled services and prospective patients.
• Verify insurance eligibility, benefits, and patient responsibility.

Skills

Customer service

Communication skills

Education

CRCR Certification (HFMA)

Tools

Microsoft Access

Job description

Tahoe Forest Health System seeks a Financial Navigator to assist patients with understanding costs, coverage, and payment options. The role collaborates with providers, insurers, and internal teams to promote clear, compassionate financial conversations and accurate estimates.

Primary duties include offering financial counseling, verifying eligibility, and guiding patients through available assistance programs while maintaining thorough documentation in the EHR.