Patient Financial Advocate

Northwestern Memorial Healthcare; Chicago (IL); Presencial; USD 41.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Descripción de la vacante

Northwestern Medicine is seeking a Financial Counselor to support patients with financial options and eligibility. You will document interactions, comply with HIPAA, and collaborate with insurance, scheduling, and care teams to resolve accounts efficiently.

The role requires 2–3 years in customer service or medical offices, excellent communication skills, and solid data-entry ability. A background in healthcare finance is a plus.

Formación

• High School Diploma or equivalent required.
• 2–3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• 40 wpm typing speed required.
• Bachelor's Degree preferred.
• Healthcare finance or insurance experience preferred.
• Knowledge of healthcare settings and patient scheduling/registration.

Responsabilidades

• Provide patient financial counseling and assist with payment options.
• Respond to questions and concerns with a customer-first approach.
• Maintain patient confidentiality per HIPAA regulations.
• Document interactions in the Billing System and coordinate with relevant teams.
• Identify insurance issues and help patients understand coverage and discounts.
• Assist with financial assessments and eligibility determinations.
• Support departmental goals and participate in process improvements.

Conocimientos

Customer service

Communication

Data entry

Typing 40 wpm

Multi-tasking

Time management

Problem solving

English proficiency

Basic computer skills

Attention to detail

Organizational skills

Educación

High School Diploma or equivalent

Bachelor's degree (preferred)

Descripción del empleo

Northwestern Medicine is seeking a Financial Counselor to support patients with financial options and eligibility. You will document interactions, comply with HIPAA, and collaborate with insurance, scheduling, and care teams to resolve accounts efficiently.

The role requires 2–3 years in customer service or medical offices, excellent communication skills, and solid data-entry ability. A background in healthcare finance is a plus.