Patient Financial Advocate

South Shore Health; South Weymouth (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

South Shore Health seeks a Patient Access/Financial Counselor to support financial integrity through excellent customer service and effective screening for public assistance programs. You will interpret insurance coverage and assist patients with co-pays and pricing for outpatient services.

The role emphasizes collaboration with case management, social work, and departments to ensure timely applications for financial aid and accurate patient data management.

Qualifications

• Excellent customer service skills.
• Medical terminology knowledge.
• Solid computer skills and typing proficiency.
• Ability to follow through and troubleshoot.
• Attention to detail in documentation and processes.
• Strong organizational skills and accuracy in work.
• In-depth knowledge of insurance plans (MassHealth, commercial, federal/state programs).

Responsibilities

• Educate patients about financial obligations and hospital policies.
• Collect co-pays and process payments by cash, check, credit card; reconcile receipts.
• Promote self-pay options and review discounts and payment plans.
• Screen self-pay patients for eligibility for financial assistance and assist with applications.
• Coordinate with social work and case management to complete applications on time.
• Update registration information and coordinate benefits between patients and departments.
• Utilize department systems (Gateway, Excel, Passport) and adapt to new tech tools.

Job description

South Shore Health seeks a Patient Access/Financial Counselor to support financial integrity through excellent customer service and effective screening for public assistance programs. You will interpret insurance coverage and assist patients with co-pays and pricing for outpatient services.

The role emphasizes collaboration with case management, social work, and departments to ensure timely applications for financial aid and accurate patient data management.