Financial Counselor

Acadia Healthcare; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Acadia Healthcare is seeking a knowledgeable Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role handles insurance verification, financial counseling, upfront collections, payment arrangements, and maintains accurate patient financial records.

The ideal candidate combines counseling and collection experience with compassion and emotional intelligence, as this is a patient-facing role in a behavioral health setting.

Qualifications

• Minimum 3 years of healthcare financial counseling experience; 5 years preferred.
• Ability to explain insurance benefits and financial responsibilities to patients.
• Strong customer service, communication, and problem-solving skills.
• Compassion, empathy, patience, and emotional intelligence in patient-facing roles.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy.
• Review and update patient demographics and insurance information in the system.
• Counsel patients and guarantors regarding coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care and payment arrangements as needed.
• Maintain logs and review activity with leadership to support Timely payment.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Healthcare financial counseling

Insurance verification

Customer service

Communication skills

Problem solving

Empathy and compassion

Education

High school diploma or equivalent

Tools

Patient accounting system

Job description

Overview

Financial Counselor

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities.This roleis responsible forinsurance verification, financial counseling, upfront collections, payment arrangements, andmaintainingaccuratepatient financial records.

The ideal candidate combines strong financial counseling andcollectionsexpertisewith a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone whodemonstratescompassion, empathy, patience, and emotional intelligencewhileassistingpatients through challenging situations.Three years of collecting experience isrequiredfor thisrole,five years is preferred.

Responsibilities

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.

• Review and update patient demographic and insurance information in the patient accounting system.

• Counsel patients and guarantorsregardinginsurance coverage, benefits, out-of-pocket costs, and payment options.

• Collect deductibles, copays, coinsurance, and other patient balances.

• Complete financialassistanceapplications and verify income and expense documentation.

• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.

• Maintain collection, charity, and adjustment logs and review activity with leadership.

• Analyze account information and takeappropriate actionto supporttimelypayment and reimbursement.

Qualifications

Qualifications

• High school diploma or equivalent required.

• 3+ years of experience in healthcare financial counseling, patient access, billing, ora relatedfieldrequired.

• Extensive knowledge of Commercial Insurance, Medicare, and Medicaidrequired.

• Strong customer service, communication, and problem-solving skills.

• Ability to explain complex insurance and financial information to patients and families.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.