Healthcare Patient Financial Advocate

Henderson Hospital; Spokane (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

INBH seeks a Financial Counselor to promote positive patient relationships by delivering accurate financial information and coordinating with insurers. The role acts as a liaison between patients and insurance companies, ensuring proper data collection and timely payments while maintaining confidentiality.

The counselor collaborates with the facility Business Office, Central Business Office, Intake/Admissions, Utilization Review, and clinical teams to support discharge planning and financial

Qualifications

• Highschool Diploma or GED; Associates Degree preferred.
• Two years of related customer service experience in a healthcare environment preferred.
• Knowledge of accounts receivable collection techniques.
• Knowledge of Medicare, Medicaid, HMO’s and Private Health Insurance contracts.
• Should be oriented and sensitive to patient needs and aware of confidentiality of patients and employees.

Responsibilities

• Verify demographic, insurance eligibility and benefit information; coordinate patient eligibility with third-party sources.
• Assist patients with Medicaid enrollment, charity applications, and Financial Attestations with required signatures.
• Perform upfront collection activities and arrange installment plans per policy; meet upfront collection goals.
• Monitor Medicaid benefits and coordinate with UM Director for retro-authorization decisions.
• Analyze private self-pay accounts for netting against contract rates and adjustments.
• Make collection calls on private/self-pay accounts and document payments per policy.
• Provide back-up support for other business office positions as needed.

Skills

Accounts receivable

Healthcare environment

Customer service

Medicare/Medicaid knowledge

Confidentiality

Education

High school diploma or GED

Associates degree preferred

Tools

Excel

Job description

INBH seeks a Financial Counselor to promote positive patient relationships by delivering accurate financial information and coordinating with insurers. The role acts as a liaison between patients and insurance companies, ensuring proper data collection and timely payments while maintaining confidentiality.

The counselor collaborates with the facility Business Office, Central Business Office, Intake/Admissions, Utilization Review, and clinical teams to support discharge planning and financial