Patient Financial Advocate

Saint Francis Hospital, Inc.; United States; On-site; USD 38,000 - 62,000; Full time

Job summary

Saint Francis Health System seeks a Patient Financial Counselor to provide timely financial counseling to patients, families and visitors, ensuring accurate data collection and a positive impression aligned with our mission.

The role requires 1–2 years of related experience, strong Word/Excel skills, and knowledge of payer programs, with the ability to negotiate payment arrangements while maintaining confidentiality.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 1–2 years of related experience in patient financial services.
• Strong communication and interpersonal skills, with teamwork focus.
• Knowledge of government and third-party payer programs.

Responsibilities

• Interviews/counsels patients by phone, in-house or walk-in to collect data for payment.
• Assists patients in identifying charity care or other programs (e.g., T19).
• Verifies insurance and benefits with patient, employer or insurer.
• Obtains authorizations and completes required forms for visits.
• Provides price quotes, determines liability and negotiates payments.
• Sets up payment arrangements and collects deposits, co-pays or deductibles.
• Supports patients with billing problems with the Patient Accounting Department.
• Acts as a resource for patient complaints or problems within the hospital.

Skills

MS Word

Excel

Access

Interpersonal skills

Communication

Negotiation

Data analysis

Organization

Payer knowledge

Billing knowledge

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Word

Excel

Access

Job description

Saint Francis Health System seeks a Patient Financial Counselor to provide timely financial counseling to patients, families and visitors, ensuring accurate data collection and a positive impression aligned with our mission.

The role requires 1–2 years of related experience, strong Word/Excel skills, and knowledge of payer programs, with the ability to negotiate payment arrangements while maintaining confidentiality.