Patient Financial Advocate

Paycom; Alabama; On-site; USD 32,000 - 44,000; Full time

Job summary

Paycom is seeking a Medical Office Billing Clerk to review daily census, visit patients, notify estimated amounts due, and request payment using approved scripts. The role handles walk-ins and calls, screens for financial assistance, and sets up payments or referrals.

You will perform bi-weekly OB patient reviews to collect estimates before delivery, respond to emails and voicemails within 24 hours, and document all account activities while promoting patient safety and high-quality service.

Qualifications

• High school diploma required.
• Two years' medical office setting experience required.
• Two years' customer service experience required.
• Computer skills required.

Responsibilities

• Review daily census and visit patients to notify estimated amounts due and request payment using the approved hospital script.
• Issue follow-up letters for patients not seen during their stay.
• Screen patients calling or walking in for financial assistance, receipt payments, set up payment plans or refer to Eligibility Vendor.
• Resolve issues on the spot if possible.
• Complete bi-weekly review of OB patients to collect estimates prior to delivery.
• Respond to email and voicemail within 24 hours.
• Document pertinent events regarding account handling, including researching prior accounts.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Skills

Customer service

Teamwork

Communication

Computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

Paycom is seeking a Medical Office Billing Clerk to review daily census, visit patients, notify estimated amounts due, and request payment using approved scripts. The role handles walk-ins and calls, screens for financial assistance, and sets up payments or referrals.

You will perform bi-weekly OB patient reviews to collect estimates before delivery, respond to emails and voicemails within 24 hours, and document all account activities while promoting patient safety and high-quality service.