Self-Pay Billing Specialist

Paycom - ATS; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom - ATS in Oklahoma City is seeking a Patient Account Representative to manage self-pay patient accounts, ensure accuracy, review financial documentation, and apply financial assistance programs. You will serve as the primary point of contact for patients, collaborate with Revenue Cycle staff to improve collections and patient financial experience, and ensure HIPAA compliance.

The role supports billing accuracy and timely reimbursements, with opportunities to participate in process

Qualifications

• High school diploma or GED required.
• 1–2 years of office or healthcare customer service experience preferred.
• Experience with patient accounts, collections, or financial assistance preferred.
• Excellent communication and teamwork abilities.
• Familiarity with HIPAA and privacy regulations preferred.

Responsibilities

• Review self-pay encounters for accuracy before statements.
• Verify discounts including Sliding Fee Scale and income proofs.
• Make billing corrections and adjustments for accurate balances.
• Collect and upload documentation to support financial assistance.
• Respond to patient inquiries about balances, payments, and programs.
• Coordinate with Revenue Cycle staff to improve collections.
• Monitor self-pay activity and identify reimbursement trends.
• Maintain compliant documentation in EMR and billing systems.
• Provide professional customer service and protect patient confidentiality.

Skills

Customer service

Attention to detail

Verbal communication

Organizational skills

Documentation skills

Multi-system navigation

Education

High school diploma or GED

Tools

Billing software

EMR systems

Microsoft Office

Job description

Paycom - ATS in Oklahoma City is seeking a Patient Account Representative to manage self-pay patient accounts, ensure accuracy, review financial documentation, and apply financial assistance programs. You will serve as the primary point of contact for patients, collaborate with Revenue Cycle staff to improve collections and patient financial experience, and ensure HIPAA compliance.

The role supports billing accuracy and timely reimbursements, with opportunities to participate in process