Patient Financial Services & Billing Specialist

Paycom - ATS; Tyler (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Paycom - ATS in Tyler, TX is seeking an experienced medical billing and customer service professional to manage outstanding balances and act as the liaison between practices, the central office, and payors. You will initiate calls, answer inquiries, and maintain confidential patient information with accuracy and courtesy.

You will handle inquiries about statements and insurance, set up payment plans, work with collection agencies when needed, and ensure compliance with HIPAA guidelines while

Qualifications

• Thorough knowledge of handling multiple phone lines.
• Thorough knowledge of medical billing procedures and medical insurance, including credit and collection procedures.
• Thorough knowledge of medical accounts receivable collection procedures and insurance correspondence.
• Detail oriented, professional attitude, reliable.
• Ability to diffuse complex and confrontational situations with patients and practice staff.
• Management and organizational skills to support leadership of this function.
• Ability to follow verbal & written instructions with correct grammar and spelling.
• Interpersonal skills to support customer service and team needs.
• Able to communicate effectively in English, both verbally and in writing.
• Analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations and HIPAA guidelines.

Responsibilities

• Answers patients' questions regarding statements and insurance coverage.
• Screens calls, provides information, and takes accurate messages.
• Provides exemplary customer service and resolves patient questions.
• Updates insurance and patient information in the computer system.
• Generates paperwork, statements, and receipts when requested.
• Sets up payment plans and works with collection agencies as needed.
• Handles refunds and transactions for discharged patients.
• Completes and files paperwork for services rendered and maintains records.

Skills

Multi-line phone

Medical billing

Accounts receivable

Customer service

HIPAA knowledge

English communication

Analytical thinking

Tools

Excel

Word

Outlook

Job description

Paycom - ATS in Tyler, TX is seeking an experienced medical billing and customer service professional to manage outstanding balances and act as the liaison between practices, the central office, and payors. You will initiate calls, answer inquiries, and maintain confidential patient information with accuracy and courtesy.

You will handle inquiries about statements and insurance, set up payment plans, work with collection agencies when needed, and ensure compliance with HIPAA guidelines while