Patient Access & Financial Services Specialist

Paycom; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Paycom is seeking a Financial Services Representative - Patient Access to support front-end revenue cycle activities in a busy healthcare setting in Dallas, TX. The role emphasizes accurate patient registration, insurance verification, and financial counseling to ensure proper service initiation.

The candidate will handle pre-registration coordination, verify coverage, discuss estimates with patients, and collect payments while maintaining HIPAA compliance and delivering excellent customer

Qualifications

• High school diploma or equivalent is required.
• 1+ years of experience in patient access, healthcare customer service, revenue cycle, insurance verification, billing, or collections.

Responsibilities

• Completes accurate and timely patient registration for assigned service areas by collecting and verifying demographic, insurance, guarantor, authorization, and financial information.
• Verifies insurance eligibility and benefits, including coverage status, deductibles, copayments, coinsurance, plan limitations, and patient financial responsibility.
• Reviews patient accounts for financial clearance and works to resolve registration, insurance, authorization, or documentation issues before or at the time of service.
• Communicates with patients regarding estimates, expected payment amounts, self-pay balances, payment options, and financial counseling resources in a professional manner.
• Maintains accurate documentation of registration activity, insurance verification, authorization status, financial discussions, and account follow-up.

Skills

Patient access

Healthcare customer service

Revenue cycle

Education

High school diploma or equivalent

Job description

Paycom is seeking a Financial Services Representative - Patient Access to support front-end revenue cycle activities in a busy healthcare setting in Dallas, TX. The role emphasizes accurate patient registration, insurance verification, and financial counseling to ensure proper service initiation.

The candidate will handle pre-registration coordination, verify coverage, discuss estimates with patients, and collect payments while maintaining HIPAA compliance and delivering excellent customer