Patient Financial Clearance Specialist

Paycom - ATS; Forest Hills (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a Frontline Patient Financial Services specialist to verify patient demographics and insurance details before appointments. You will review balances, estimated out-of-pocket costs, and collect payments while explaining policies to patients.

This role requires HIPAA-compliant handling of sensitive information and coordination with scheduling and billing teams to resolve issues and ensure smooth patient experiences.

Qualifications

• High school diploma or GED; a bachelor’s degree is preferred.
• Ability to understand written work documents and HIPAA requirements.
• Experience in patient financial services or billing is a plus.

Responsibilities

• Verify demographic and insurance information before appointments.
• Check insurance eligibility and benefits and obtain referrals when required.
• Review balances, copays, deductibles, and coinsurance; estimate out-of-pocket costs.
• Collect payments and explain financial policies to patients.
• Document communications and eligibility verifications in the medical record.
• Coordinate with scheduling, billing, and registration teams to resolve issues.
• Protect patient confidentiality and adhere to HIPAA.
• Provide professional customer service while handling sensitive data.

Skills

Adaptability

Oral communication

Planning/Organizing

Professionalism

Education

High school diploma or GED

Job description

Paycom - ATS is seeking a Frontline Patient Financial Services specialist to verify patient demographics and insurance details before appointments. You will review balances, estimated out-of-pocket costs, and collect payments while explaining policies to patients.

This role requires HIPAA-compliant handling of sensitive information and coordination with scheduling and billing teams to resolve issues and ensure smooth patient experiences.