Patient Experience & Wellness Coordinator

The Joint Chiropractic; Town of Florida (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

The Joint Chiropractic in the Town of Florida is looking for a Wellness Coordinator who will serve as the first contact for patients, playing a vital role in creating a welcoming clinic environment. This position involves customer service, patient education, and administrative support.

The ideal candidate will assist with patient check-in and membership enrollment, answer inquiries, and facilitate a smooth patient flow while ensuring a clean and organized clinic. Experience in customer service is essential.

Qualifications

• Strong interpersonal skills to greet and assist patients effectively.
• Experience in customer service or administrative roles.
• Ability to educate patients on wellness plans.

Responsibilities

• Greet patients with professionalism, warmth, and enthusiasm.
• Assist patients with check-in, paperwork, and membership enrollment.
• Educate patients on the benefits of routine chiropractic care and available wellness plans.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Support chiropractors by ensuring smooth patient flow within the clinic.
• Maintain accurate records and handle point-of-sale transactions.
• Assist with community outreach and in-clinic marketing initiatives to increase patient engagement.
• Ensure the clinic environment is clean, organized, and compliant with operational standards.

Job description

The Joint Chiropractic in the Town of Florida is looking for a Wellness Coordinator who will serve as the first contact for patients, playing a vital role in creating a welcoming clinic environment. This position involves customer service, patient education, and administrative support.

The ideal candidate will assist with patient check-in and membership enrollment, answer inquiries, and facilitate a smooth patient flow while ensuring a clean and organized clinic. Experience in customer service is essential.