Patient Experience Technician - Optometry Front Desk

Now Optics; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Free eyeglasses

Paid time off

Professional development opportunities

Job summary

Now Optics is seeking a Doctor Technician in Fayetteville to provide outstanding customer service and facilitate smooth operations between clinical and retail teams. Candidates for this role should possess an associate’s degree or equivalent experience, along with a passion for helping others and contributing to patient care.

The ideal candidate will have 2+ years in customer service, effective communication skills, and flexibility in scheduling. Benefits include paid time off, competitive compensation, and professional development opportunities.

Qualifications

• 2+ years of experience in customer service.
• Ability to effectively communicate with diverse people.
• Passion for customer satisfaction.
• Flexibility in working hours.

Responsibilities

• Deliver outstanding patient experience.
• Greet patients and identify their needs.
• Schedule and confirm appointments.
• Assist with patient complaint resolution.
• Maintain patient records confidentially.

Skills

Customer service

Effective communication

Problem-solving

Multitasking

Technology proficiency

Education

Associate’s degree or advanced certification

Job description

Now Optics is seeking a Doctor Technician in Fayetteville to provide outstanding customer service and facilitate smooth operations between clinical and retail teams. Candidates for this role should possess an associate’s degree or equivalent experience, along with a passion for helping others and contributing to patient care.

The ideal candidate will have 2+ years in customer service, effective communication skills, and flexibility in scheduling. Benefits include paid time off, competitive compensation, and professional development opportunities.